Customer Support - FAQs

Do you have a local office?

Not yet, today everything is online or on the phone but we are excited to announce that later this year we're planning to establish OCHO affiliated offices. Keep an eye out for more details coming your way!

How do I know you are a real company?

We promise we’re real, here are all the lovely team members that work hard to create OCHO for you!

You can also see our licenses for each state in the following link: https://www.ocho.co/licenses

How can I reach out to you?

You can chat with us on our webpage here

Pick up the phone on 1-800-220-1416

Send an email to support@ocho.co.

We are available from 8:30am to 9:00pm CST. If you contact us outside of these hours, we will get back to you first thing the next day.

In which states do you offer your services?

We are currently operating in Texas, Arizona, and Illinois. Exciting things are in motion as we're gearing up to spread our wings to New Mexico and California in the near future. Stay tuned!

Can you quote my policy over the phone?

No, and here’s why: we aim to make insurance easy to understand. Our goal is to give you lots of options, so we make sure to share as many quotes as we can with you, right here online! That way, your best insurance option is crystal clear. Checking them out is a breeze on our website. If you ever need a hand or have any questions popping up, don't hesitate to give us a ring. We're here to help, always!